Shipping & Returns

Bespoke Returns / Exchanges

We do not accept returns or exchanges on Any couture / Bespoke / Made to measure garments. All sales are final. As your garment, made to your specifications and measurements it cannot be sold on to recoup costs.

Returns / Exchanges

Returns and exchanges are easy! If you are not completely satisfied with your purchase, or need an exchange, please drop us an email at studio@arzukara.com and post (or drop) your items back to us within 14 days. Upon receiving the items, we’ll issue you a full refund.

Your shipment

All parcels will be sent via Royal Mail for delivery. If you purchased your garments before 4 pm your order will be dispatched on that same day and if ordered after 4 pm they’ll be dispatched the next working day. From time to time we run a promotion, where we offer free shipping for orders (sometimes over a certain value), in which case shipping will not be added to your order so please check our home page for any promotions.

Cost Of Postage

• UK Standard Delivery - £3.99
• UK Next Day Special Delivery - £6.95
• Europe - £4.99
• Europe (Out E.U) - £7.95
• North America - £8.50
• Turkey - £8.50
• Asia - £10.99

FAULTY GOODS

If, upon receipt, you find that your goods are faulty or incorrect, please notify us immediately either in writing or telephone 01491842905 and confirm whether you require a replacement or refund. We will then advise how to proceed.